Asuria’s IT Helpdesk team has been named Team of the Year at the 2025 Enterprising Heart Awards, recognising their outstanding contribution to one of the most significant technology transformations in the organisation’s history.
The award celebrates teams who go above and beyond to create lasting impact, and in 2025, Asuria’s IT Helpdesk team did exactly that. While continuing to support staff across Australia, the team led a large-scale modernisation of Asuria’s technology environment, strengthening reliability, security, and the overall experience for employees nationwide.
Throughout 2025, Asuria undertook a major overhaul of its IT infrastructure to better support a growing, nationally distributed workforce. At the centre of this transformation was the IT Helpdesk team, who took on the challenge of delivering change at scale while maintaining business-as-usual support.
The team led the upgrade of network infrastructure across 57 sites, improving connectivity, stability, and security. They transitioned phone systems to improve call quality and reliability, moved file storage to cloud-based platforms to enable more flexible ways of working, replaced more than 500 laptops, strengthened endpoint protection nationally, and upgraded printers across the network to ensure staff had modern, consistent tools.
Importantly, all of this work was delivered while continuing to support hundreds of employees day to day.
What sets this achievement apart is how the team approached the challenge. Rather than outsourcing or slowing progress, they chose to build capability from within. Each team member took ownership of a specific focus area, from onboarding and offboarding to network configuration, device management, and frontline support.
This approach ensured complex projects progressed smoothly while everyday support continued without disruption. It also reduced reliance on external providers and strengthened Asuria’s internal capability for the long term.
The team fostered a strong learning culture, sharing knowledge gained through each rollout so expertise was spread across the group. This collaborative approach built resilience, increased capacity, and ensured critical knowledge remained within the organisation.
The impact of the IT Helpdesk team’s work is being felt across Asuria. Staff now benefit from faster, more reliable IT support, improved system stability, and stronger protection against cyber risks and data loss. The foundations put in place through this transformation will continue to support Asuria’s operations and growth for years to come.
Alongside this major transformation, the team also supported 30 site openings and closures and resolved more than 7,900 support tickets throughout the year, demonstrating an exceptional ability to balance large-scale change with responsive service delivery.
The Team of the Year award reflects not only the scale of what the IT Helpdesk team delivered, but the mindset they brought to the work. They embraced complexity, stepped up when it mattered most, and delivered outcomes that have fundamentally strengthened how Asuria operates.
Their achievement is a powerful example of what’s possible when teams combine technical expertise with ownership, collaboration, and a commitment to serving others well.
Congratulations to the IT Helpdesk team on this well-deserved recognition and for the lasting impact they have created across Asuria.